Delete your account

You can ask Bizevora Technologies Private Limited to delete your BizeSetu account and the personal data linked to it at any time. This page explains how, and what happens to your data.

How to ask

• Email [email protected] with the subject “Delete my BizeSetu account”.
• Include your registered mobile number and the shop name.
• We will call or message that mobile number to confirm the request is yours, then confirm in writing when the deletion is done.

We act on confirmed requests within 30 days.

If you own the shop

Deleting the owner’s account closes the shop’s BizeSetu account. Before you ask, download any reports and statements you want to keep. After you confirm:

• All sign-ins for the shop stop at once: yours, your staff’s and your customers’.
• Within 90 days we delete the shop’s data: staff and customer details, bills, deliveries, payments, balances, photos and statements, and the security records linked to them.
• Backups containing it are overwritten within a further 7 days.

If you are staff at a shop

Ask the shop owner to remove you, or write to us. We stop your sign-in and delete your name, mobile number and email within 30 days. The bills and payments you recorded stay in the shop’s accounts, no longer linked to your name.

If you are a customer of a shop

Your purchases, payments and balance are the shop’s own accounting records, so the shop decides how long to keep them. Write to the shop or to us: we stop your customer login straight away and pass your request to the shop. Once the shop confirms, we delete your name, mobile number and address within 30 days. The shop’s entries stay, but no longer name you.

What we keep, and for how long

• Our invoices and payment records for a shop’s BizeSetu subscription: 8 years, as Indian tax and company law requires.
• A short record that we received and completed your request, so we can prove it was done.
• Anything we must keep for a legal claim or a lawful request from an authority, only for as long as that lasts.

More about how we handle personal data: Privacy policy.